Electronic System for Travel Authorization

Electronic System for Travel Authorization

New requirement for Visa Waiver Program for Travelers to the U.S.
The Department of Homeland Security (DHS) has announced an Electronic System for Travel Authorization (ESTA), a new requirement for travel to the U.S. as part of the Visa Waiver Program (VWP).

Effective Jan. 12, 2009, all passengers who intend to travel to the United States without a U.S. Visa under the terms of the Visa Waiver Program (VWP) must obtain an electronic preauthorization or ESTA prior to boarding a flight to the U.S. For more details on the Visa Waiver Program, a list of VWP eligible countries, and the new ESTA process, please visit the ESTA website at

Prospective VWP travelers must apply for an ESTA online through the U.S. government web site at . At this time the government does not charge for ESTA application or ESTA issuance. Applications may be submitted at any time prior to travel to the U.S., and VWP travelers are encouraged to apply for authorization as soon as they begin to plan a trip to the U.S. and no later than 72 hours before departure.

An approved ESTA travel authorization is:

• Only accessible through application at the U.S. government website
• Valid for up to two years or until the traveler’s passport expires, whichever comes first;
• Valid for multiple entries into the U.S.; and
• Not a guarantee of admissibility to the U.S. at a port of entry. ESTA approval only authorizes a traveler to board a carrier for travel to the U.S. under the VWP.

Press Release

Press Release

EasyCheck-in Online Now Available Worldwide

CHICAGO, August 01, 2008 - New enhancements to EasyCheck-in Online (ECO) now allow customers to check in online for all United and United Express flights worldwide, a significant step toward putting our customers more in control of their travel and helping to ease their way through the airport.

Previously, customers could use online check-in only for flights departing from the United States .

The enhancements include the ability for customers to check in via their local United sites in: Argentina , Australia , Belgium , Brazil , Canada , China , Japan , France , Germany , Guatemala , Hong Kong , Mexico , the Netherlands , Singapore and the United Kingdom . International online check-in now enables the following:

• Economy Plus and Premium Cabin upgrade
• Passenger information collection (e.g. passport number)
• Upgrade awards
• Flight changes
• Alternate flight selection during irregular operations
• Round-trip check-in if the return trip is within 24 hours
• Group check-in

Some international airport authorities will not accept an ECO boarding pass for access through the security checkpoint. In those cases, ECO will still check in customers and direct them to reprint their boarding passes at the airport. In those cases, there is still a benefit to using ECO, including the ability to upgrade, purchase Economy Plus and pay service fees online, allowing more time at the airport to clear security.

New Routes

New Routes

Announcing our newest U.S. domestic and international roundtrip flights
United can help you satisfy your thirst for adventure this summer, with new routes to scenic Montana. Explore the pristine wilderness of Glacier National Park. Whitewater raft through spectacular canyons and valleys. Or spend a relaxing afternoon fly fishing. Seasonal service to Montana begins in early June.

For more new routes coming soon, see the table below.

International Routes	Schedule	Begins	Aircraft
Chicago - Quebec City, Quebec, Canada*	Daily	05JUN08	E-170 explus
Denver - Saskatoon, Saskatchewan, Canada*	Twice daily	02SEP08	CRJ
San Francisco - Victoria, BC, Canada*	Daily	05JUN08	CR7 explus
Washington, Dulles - Dubai	Daily	26OCT08	B777

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U.S. Domestic Routes	Schedule	Begins	Aircraft
Chicago - Casper, WY*	Seasonal daily	05JUN08	CRJ
Chicago - Kalispell, MT*	Seasonal daily	05JUN08	CR7 explus
Chicago - Great Falls, MT	Seasonal weekends	14JUN08	CR7 explus
Chicago - Montrose, CO*	Seasonal daily	11DEC08	CR7 explus
Denver - Helena, MT*	Twice daily	05JUN08	CRJ
Denver - Travese City, MI*	Seasonal daily	05JUN08	CR7 explus
Los Angeles - Tulsa, OK*	Daily	05JUN08	CR7 explus
Los Angeles - Bozeman, MT*	Seasonal weekends	07JUN08	CR7 explus
San Francisco - Kalispell, MT*	Seasonal weekends	14JUN08	CR7 explus
San Francisco - Missoula, MT*	Seasonal weekends	14JUN08	CRJ
San Francisco - Klamath Falls, OR*	Twice daily	07JUL08	EM2
San Francisco - North Bend, OR*	Twice daily	07JUL08	EM2

Visit for the most current schedule and to download a timetable to your personal electronic device.

* Portions of this service may be operated by the following carriers doing business as United Express^® or as code share partners.

Chautauqua Airlines	Colgan Air	GoJet	Mesa Airlines
Republic Airlines®	Shuttle America	SkyWest®	TransStates Airlines

Checked baggage

Checked baggage

Customers traveling to/from the United States and all international destinations are required to have their baggage checked 45 minutes prior to flight departure time. The free baggage allowance, as well as maximum bag weights, vary with your Mileage Plus status and/or class of service. Please review the information below for details and exceptions.

Travel within the U.S. and Canada

Revised policy: Only passengers traveling on a stand-alone ticket for flights exclusively within the United States, Puerto Rico, the U.S. Virgin Islands and Canada will be affected by our new domestic checked bag policy.

You will be charged for checked baggage only if you are a Mileage Plus® general member or are not a Mileage Plus member, and you are traveling within the United States, Puerto Rico, the U.S. Virgin Islands and/or Canada on one of the following types of tickets:

• 
  
a paid Economy ticket not purchased in conjunction with any international fares; or
• an Economy award ticket.

View the page for more details.

Travel to/from U.S. and international destinations
(exluding travel to/from Brazil)

Cabin class/Program status	Free baggage allowance	Max weight per bag	Max baggage size
• Economy	2	50 lbs/23 kg	62 linear in/ 158 linear cm (length + width + height)
• First or Business		70 lbs/32 kg
• Global Services • 1K • Premier Executive • Star Alliance Gold	3
• Active military personnel and/or dependants with ID and traveling on orders	3 duffel bags, sea bags or B-4 bags		115 linear in/ 292 linear cm (length + width + height)

Fees for baggage more than 70 pounds/32kg or exceeding the maximum linear dimensions vary by destination Contact United or your travel agent prior to your trip for details.

Travel to/from Brazil

Cabin class/Program status	Free baggage allowance	Max. weight per bag	Max. baggage size
• Economy	2	70 lbs/32 kg	62 linear in/ 158 linear cm (length + width + height)
• First or Business
• Global Services • 1K • Premier Executive • Star Alliance Gold	3
• Active military personnel and/or dependants with ID and traveling on orders	3 duffel bags, sea bags or B-4 bags		115 linear in/ 292 linear cm (length + width + height)

Fees for baggage more than 70 pounds/32kg or exceeding the maximum linear dimensions vary by destination. Contact United or your travel agent prior to your trip for details.

Travel to Mexico City

Cabin class/Program status	Free baggage allowance	Max. weight per bag	Max. baggage size
• Economy	2	50 lbs/23 kg	62 linear in/ 158 linear cm (length + width + height)
• First or Business		70 lbs/32 kg
• Global Services • 1K • Premier Executive • Star Alliance Gold	3
• Active military personnel and/or dependants with ID and traveling on orders	3 duffel bags, sea bags or B-4 bags		115 linear in/ 292 linear cm (length + width + height)

Fees for baggage more than 70 pounds/32kg or exceeding the maximum linear dimensions vary by destination. Contact United or your travel agent prior to your trip for details.

Travel during peak periods
When traveling to Mexico City during the peak winter, spring and summer months, and holiday periods, customers will be asked to voluntarily designate a secondary bag that may be placed on a later flight. We will only be able to guarantee a primary bag at times when capacity exceeds space limitations.

During the peak winter travel period of December 1 - January 7, customers are limited to the number, size and weight of their checked baggage as outlined in the chart above. No oversize, overweight or extra bags will be accepted. In addition, the following guidelines will apply to all customers during this period:

• No oversize, overweight or extra bags will be accepted
• Pets will not be accepted as part of a customer's checked baggage
• Only one box is permitted as part of a customer's free allowance; it must be the original manufacturer's box containing the original item

Travel originating in London

The British Airport Authority strictly limits checked baggage originating in London to 70 pounds/32 kg per piece. Any piece exceeding the limit must be repackaged into smaller units.

We recommend contacting United Reservations in advance when checking items such as musical instruments, sporting equipment, camera equipment, etc. that cannot be subdivided to meet the weight limit.

Travel wholly within Asia

For travel wholly within Asia, the maximum total combined weight of all checked bags varies with your Mileage Plus status and/or class of service:

Cabin class/Program status	Total combined weight of checked bags not to exceed
• Economy	44 lbs/20 kg
• Business	66 lbs/30 kg
• First	88 lbs/40 kg
• Global Services • 1K • Premier Executive • Star Alliance Gold	An additional 44 lbs/20 kg is allowed
• Active military personnel and/or dependants with ID and traveling on orders	Any number of duffel bags, sea bags or B-4 bags up to a total maximum weight of 140 lbs/64 kg

Fees for baggage weighing more than 70 pounds/32kg or exceeding the maximum linear dimensions vary by destination. Contact United or your travel agent prior to your trip for details.

Visa and passport requirements

Visa and passport requirements

Passport and visa regulations when travelling to the U.S.

U.S. Visa Waiver Program travellers, including infants and children, must present a machine-readable passport (MRP) at a U.S. port of entry to be admitted to the country without a visa. Travelers from all Visa Waiver Program countries will be required to enroll in the US-VISIT program and have their fingerprints digitally scanned and their photograph taken upon entering the U.S.A..

To obtain more information on Visa Waiver Program, please check the link below:

Important note on flights via U.S.A.

US regulations always require travelers to comply with customs and immigration procedures upon their first point of entry into the U.S.A.. This means that you will have to hold a MRP or visa upon arrival in the U.S.A., even if the country is not your final destination. You will not need to clear customs again in the U.S.A. if you have an additional stopover within the country.

Advance passenger information for travel to the U.S. is now required

U.S. legislation require foreign nationals to provide to air carriers a valid U.S. address during their stay “before” the departure of their U.S.-bound flight. U.S. citizens and U.S. Lawful Permanent Resident cardholders are exempt from this requirement.

For more information, please check the additional links on the right.

No fuel surcharge on most fares between Canada and the USA *

No fuel surcharge on most fares between Canada
and the USA

United Airlines has decided to adopt the straight forward approach removing the fuel surcharges from all flights between Canada and the USA.We have started by removing the fuel surcharges off all sale fares and the majority of retail fares This effort, brought on by a decrease in fuel prices, provides customers with simple, transparent fares that consistently match the lowest in the airline industry. This shows United Airlines’ continuous commitment and dedication to providing our customers with the best products and service to meet our customers’ needs.

Press Release

Press Release

It’s Time to Fly to Geneva and London
Swiss Watches, Big Ben Make United Airlines’ New Service to Geneva and London Timely

CHICAGO, 18 November 2008 - Now is the time to make travel plans to Europe as United today announces new daily, non-stop passenger and cargo service between Washington, D.C. and Geneva on its newly reconfigured aircraft that has flat-bed seats in first and business class. The flight will connect the U.S. capital to the world's banking hub and to the headquarters of numerous international agencies.

United is also reinstating daily service between Denver and London from March 29 through October 23 (eastbound) and 24 (westbound), providing customers in the Mountain region with non-stop passenger and cargo service during the peak travel season.

"Our service to Geneva and London provides our customers with convenient access to two international business, financial and diplomatic centers that are also popular tourist destinations," says Kevin Knight, senior vice president - Planning. "We will continue to adjust our capacity to market conditions and seek new opportunities to serve markets that respond to our customers' needs and deliver the results necessary to return us to profitability."

Pending government approval, the proposed schedule between Washington Dulles and Geneva is:

Flight # From To Departure Arrival United 974 Boeing 767 Washington-Dulles (IAD) Geneva (GVA) 06:00 PM 08:00 AM(the following day) United 975 Boeing 767 Geneva (GVA) Washington-Dulles (IAD) 12:00 PM 02:56 PM

All routes and frequencies are subject to change.

Tickets for this non-stop flight between Washington Dulles and Geneva are available today and to celebrate, United is offering an introductory sale to Geneva with fares priced at $449 for travel Monday through Thursday and $469 for travel Friday through Sunday. These fares on United are for tickets purchased from the U.S., priced each way and are based upon required roundtrip purchase by Dec. 3, 2008. See below or visit for complete terms and conditions.

The Boeing 767 aircraft that will fly between Washington Dulles and Geneva has recently undergone United's multi-million-dollar product enhancement that brings to United First and United Business true flat-bed seats, on-demand entertainment and other spruced-up amenities that create the optimal space to work, sleep or relax. It has 6 United First® seats, 26 United Business® seats and 151 United Economy® class seats, including 71 Economy Plus®seats.

The proposed schedule between Denver and London is:

Flight # From To Departure Arrival United 948 Boeing 777 Denver (DEN) London Heathrow (LHR) 07:59 PM 12:15 PM(the following day) United 939 Boeing 777 London Heathrow (LHR) Denver (DEN) 01:05 PM 04:01 PM

All routes and frequencies are subject to change.

Tickets for this United flight will be available on Nov. 20, 2008.
The Boeing 777 aircraft is configured with 10 United First Suite® seats, 45 United Business® seats and 198 United Economy® class seats, including 84 Economy Plus® seats.

The new route is expected to fly approximately 15 tons of cargo per flight between Washington Dulles and Geneva, and 18 tons of cargo per flight between Denver and London.

About United
United Airlines (NASDAQ: UAUA) operates nearly 3,000* flights a day on United and United Express to more than 200 U.S. domestic and international destinations from its hubs in Los Angeles, San Francisco, Denver, Chicago and Washington, D.C. With key global air rights in the Asia-Pacific region, Europe and Latin America, United is one of the largest international carriers based in the United States. United also is a founding member of Star Alliance, which provides connections for our customers to 975 destinations in 162 countries worldwide. United's 52,000 employees reside in every U.S. state and in many countries around the world. News releases and other information about United can be found at the company's Web site at

*Based on United's flight schedule between October 2008 and October 2009

FARE FACTS: Fares above are each way based on required roundtrip purchase for United Economy® travel on United Airlines® for travel from Washington (IAD) to Geneva (GVA). Tickets purchased through United reservation offices are $25 per ticket higher, and tickets purchased at airport ticket counters are $30 per ticket higher. Fares purchased through other distribution channels may also be higher. When purchasing from United, always go to united.com to find United's lowest fares. Seats are limited and may not be available on all flights/dates. Purchase Requirements: Tickets must be purchased at least 7 days in advance and ticketed within 24 hours of making reservations, but no later than 12/03/08. Sale fares apply to U.S. point-of-sale only. Reservations and ticket purchases on united.com must be completed simultaneously. Travel Days/Dates: Fares shown above are valid for travel on Monday through Thursday for Midweek fares, and Friday through Sunday for Weekend rates. Travel must commence between 4/19/09 and 5/14/09, with all travel complete by 6/14/09. Blackout Dates: There are no blackout dates. International Min./Max. Stay: A Saturday night minimum stay is required. The maximum stay is 30 days. Additional Taxes/Fees: Fares do not include a $3.50 per flight segment tax or the September 11th Security Fee of $2.50 per flight segment. A flight segment is defined as one takeoff and one landing. Fares do not include Passenger Facility Charges of up to $18, which may be collected depending on the itinerary. All international fares are subject to U.S. arrival and departure taxes and agricultural, immigration and customs fees of up to $50. Additional airport, transportation, embarkation, security, and passenger service taxes/surcharges of up to $250 will also apply. Itinerary Changes: Tickets are non-refundable, but the return portion may be changed for a fee, ($250 for Atlantic), provided the new itinerary is within the parameters of this offer, minimum and maximum stay requirements are met, and the origin and destination are not changed. If the reservation is cancelled before the ticketed departure date, the itinerary may be rebooked up to one year from the original ticket issue date for a service charge ($250 for Atlantic). If a reservation is not cancelled before the ticketed departure date, the ticket has no value. Other Conditions: Fares, fees and taxes are subject to change without notice. Other restrictions may apply. Lower fares may be available to select destinations.

Travel waiver issued due to Bangkok Protest

Travel waiver issued due to Bangkok Protest

Anti-government demonstrations are causing flight delays and cancellations at Suvarnabhumi International Airport in Bangkok. To support and serve our customers better, United Airlines is offering advice for customers traveling through the following areas:

Traveling to, from or through	Dates covered	Tickets purchased on or before
Bangkok, Thailand (BKK)	November 25 - December 15, 2008	November 25, 2008

Please check the status of your flight United strongly encourages you to check the status of your flight before leaving for the airport. You can online or by calling 1-800-UNITED-1 (1-800-864-8331) for automated, up-to-the-minute flight arrival and departure information. To receive automatic updates via mobile phone, email or pager, register for . If you would like to re-book your travel, do so by using our service, or by contacting your travel agent or United Reservations at the phone number listed above. Ticket waiver information Need to change your travel plans? Check out your options below.

Summary of revised ticket policy changes
All United^®, United Express^®, Ted^SM and United code-share flights are covered under the policy.

Customers currently en route:

• May make one change to their return trip. Rules and restrictions regarding standard change fees, advance purchase, day or time applications, blackouts, and minimum or maximum stay requirements have been waived. Origin and destination cities must remain the same.
• Revised travel must be completed within 7 days of original travel date.

Customers who have not begun travel (wholly unused tickets):

• May make one change to their travel plans without change fees or advance purchase requirement for the same itinerary. Original booking code must remain the same.
• For a new itinerary, one change may be made without change fees.
• All rescheduled travel may be subject to higher fares if it does not meet original rule and booking code restrictions or is a new itinerary.

Customers with cancelled flights are eligible for a full refund. Policies also apply to Mileage Plus, consolidator and internet tickets.

United will monitor the situation and adjust ticketing policies as necessary.

S*FAR/BKK 25NOV08