Travel waiver issued due to Bangkok Protest

Travel waiver issued due to Bangkok Protest

Anti-government demonstrations are causing flight delays and cancellations at Suvarnabhumi International Airport in Bangkok. To support and serve our customers better, United Airlines is offering advice for customers traveling through the following areas:

Traveling to, from or through	Dates covered	Tickets purchased on or before
Bangkok, Thailand (BKK)	November 25 - December 15, 2008	November 25, 2008

Please check the status of your flight United strongly encourages you to check the status of your flight before leaving for the airport. You can online or by calling 1-800-UNITED-1 (1-800-864-8331) for automated, up-to-the-minute flight arrival and departure information. To receive automatic updates via mobile phone, email or pager, register for . If you would like to re-book your travel, do so by using our service, or by contacting your travel agent or United Reservations at the phone number listed above. Ticket waiver information Need to change your travel plans? Check out your options below.

Summary of revised ticket policy changes
All United^®, United Express^®, Ted^SM and United code-share flights are covered under the policy.

Customers currently en route:

• May make one change to their return trip. Rules and restrictions regarding standard change fees, advance purchase, day or time applications, blackouts, and minimum or maximum stay requirements have been waived. Origin and destination cities must remain the same.
• Revised travel must be completed within 7 days of original travel date.

Customers who have not begun travel (wholly unused tickets):

• May make one change to their travel plans without change fees or advance purchase requirement for the same itinerary. Original booking code must remain the same.
• For a new itinerary, one change may be made without change fees.
• All rescheduled travel may be subject to higher fares if it does not meet original rule and booking code restrictions or is a new itinerary.

Customers with cancelled flights are eligible for a full refund. Policies also apply to Mileage Plus, consolidator and internet tickets.

United will monitor the situation and adjust ticketing policies as necessary.

S*FAR/BKK 25NOV08